Finally tracking down your perfect ski resort accommodation from a brochure or website is always an exciting moment, but all too often the reality does not quite match the anticipation.
When things don’t live up to expectations it can be down to things like poor customer service, the annoyance of unexpected additional costs on top of the price you thought you had to pay, and in the worst case scenario the company disappearing altogether with your money, leaving you with no holiday and no compensation.
So rather than going straight to seeking your perfect accommodation as your search priority, it is wise to look at the sources you are researching from first. Look for companies with a proven reputation for customer service, high levels of repeat business, established reputations, ones that guarantee no annoying hidden extra prices, and ones that are fully financially bonded against all eventualities. Offering great value for money is an added bonus.
Mountain Heaven, an independent family-owned company, has been providing high value, catered and self-catered, chalet holidays in the French and Swiss Alps since 2003.
It’s a business that has been successful thanks in large part to the owners’ extensive knowledge of the resorts where they operate, their experience, and their genuine passion for the mountains.
Mountain Heaven has grown steadily over the years, from firm roots in La Plagne, France, and now featuring seven of the best resorts in France and Switzerland, each of which offer superb skiing, and are high enough to guarantee great snow cover all season long.
The company offers both self-catering apartments and fully catered chalets. All of its properties are slopeside, or within 200m of the slopes, with no long walks or bus rides to the lifts. And there are no hidden extras, with all bed linen, towels, and local taxes included in the price for all of their self-catered apartments, and no hidden charges in any of their catered chalets either. Finally, the company is a member of ABTOT, the Association of Bonded Travel Organisers Trust Limited, which provides added financial security if things ever went wrong.
“We are very proud of the fact that we have gained a reputation for looking after our guests, and have developed our holidays through listening to, and acting on, our guest’s suggestions,” said Company Director and Founder Nick Williams who runs Mountain Heaven with his wife Vicki.
